Welcome to RxION (“RxION,” “we,” “us,” or “our”). The following Terms of Use (the
“Terms”) govern your access to and use of our website, mobile applications,
telemedicine platform, and associated services (collectively, the “Services”).
Please read these Terms carefully before using our Services. By accessing or using
RxION’s Services, you agree to be bound by these Terms and all applicable laws and
regulations. If you do not agree to these Terms, you are prohibited from using our
Services.
1. Eligibility to Use the Services
RxION’s Services are intended for users who:
• Are at least 18 years of age.
• Reside in a state where RxION operates and our healthcare providers are
licensed.
• Are capable of entering into legally binding agreements.
By using our Services, you represent and warrant that you meet all of the above
eligibility requirements.
2. Description of Services
RxION offers telehealth services through its platform, which allows users to:
• Access licensed healthcare professionals for virtual consultations.
• Obtain lifestyle-related prescriptions when deemed medically appropriate.
• Have prescriptions fulfilled and shipped by licensed pharmacies.
RxION does not provide emergency or crisis medical services. If you are experiencing a
medical emergency, call 911 or visit your nearest emergency facility immediately.
3. No Medical Advice or Provider-Patient Relationship from Website Content
The content on the RxION website and related communications (excluding direct
interactions with healthcare providers) is provided for general informational purposes
only and should not be interpreted as medical advice or diagnosis. A formal provider-
patient relationship is only established after you:
• Complete your intake process.
• Are evaluated by a licensed healthcare provider.
• Are approved for treatment and/or prescribed medication.
4. User Responsibilities and Obligations
As a user of RxION’s Services, you agree to:
• Provide truthful, complete, and accurate information, including your medical
history and health details.
• Use the Services only for lawful and personal purposes.
• Maintain the confidentiality of your account information (username, password,
etc.).
• Immediately notify RxION of any unauthorized access to or use of your account.
Failure to provide accurate or truthful information may result in denial of services or
termination of your account.
5. Risks and Limitations of Telehealth Services
By using RxION’s Services, you acknowledge and accept:
• Telehealth is an alternative form of healthcare delivery that has limitations
compared to in-person visits.
• Providers may be unable to conduct a full physical examination or diagnose all
conditions remotely.
• There is a risk that services may be interrupted due to technological failures.
You may be referred to an in-person healthcare provider if your condition requires
further evaluation or treatment beyond the scope of telehealth.
6. Prescription Policy
RxION does not guarantee the issuance of a prescription. Prescriptions are issued at
the sole discretion of the licensed healthcare provider after a full review of your medical
history and condition.
Controlled substances, narcotics, and medications that are prohibited by telehealth
regulations will not be prescribed through RxION.
7. User Conduct – Prohibited Activities
You agree not to:
• Use the Services in violation of any applicable law or regulation.
• Provide false or misleading information.
• Impersonate another individual or use someone else’s account.
• Interfere with the operation of the Services, including by introducing viruses or
malicious code.
• Attempt to gain unauthorized access to any part of the platform, user data, or
healthcare records.
Violation of these rules may result in immediate termination of your account and legal
action.
8. Intellectual Property Rights
All content and materials available through RxION’s Services, including but not limited
to the website design, text, graphics, logos, icons, images, software, and audio clips,
are the property of RxION or its licensors. These materials are protected by intellectual
property laws, including copyright and trademark laws.
You may not copy, reproduce, republish, upload, post, transmit, or distribute any
material from RxION’s Services without prior written permission.
9. Payment and Refund Policy
RxION charges fees for consultations, prescription services, and related offerings. By
using the Services, you agree to pay all applicable fees as described on the RxION
website at the time of your transaction.
For further details, refer to RxION’s Refund & Cancellation Policy.
10. Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW, RXION AND ITS AFFILIATES,
LICENSORS, SERVICE PROVIDERS, AND EMPLOYEES SHALL NOT BE LIABLE
FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY
DAMAGES ARISING OUT OF OR RELATED TO THE USE OF THE SERVICES.
This includes, but is not limited to, personal injury, lost profits, data loss, or business
interruption, even if we have been advised of the possibility of such damages.
In jurisdictions where limitations of liability are not permitted, RxION’s liability shall be
limited to the greatest extent allowed by applicable law.
11. Indemnification
You agree to indemnify, defend, and hold harmless RxION, its officers, directors,
employees, contractors, and agents from and against any and all claims, losses,
damages, liabilities, costs, or expenses (including attorney’s fees) arising out of or
related to your:
• Violation of these Terms.
• Misuse of the Services.
• Violation of any applicable law or rights of a third party.
12. Termination
RxION reserves the right to:
• Suspend or terminate your access to the Services at any time and for any
reason, including violation of these Terms or applicable law.
• Modify or discontinue any portion of the Services with or without notice.
Upon termination, your right to use the Services immediately ceases, and you must
delete any downloaded or stored materials obtained through the platform.
13. Third-Party Services and Links
RxION may provide links to third-party websites or services for your convenience.
RxION is not responsible for the content, policies, or practices of third-party sites and
services. Access them at your own risk.
14. Privacy
Your privacy is important to us. RxION’s collection and use of your information are
governed by our Privacy Policy and HIPAA Policy. By using our Services, you consent
to the collection and use of your information as described therein.
15. Geographic Restrictions
RxION operates in select states within the United States. Users are responsible for
ensuring they are accessing our Services from a jurisdiction where we are authorized to
provide telemedicine services.
16. Modifications to These Terms
We reserve the right to modify or update these Terms at any time. We will provide notice
of material changes via email or through the Services. Continued use of the Services
after changes have been made constitutes your acceptance of the revised Terms.
17. Governing Law and Dispute Resolution
These Terms are governed by the laws of the state of Texas, without regard to its
conflict of law principles.
Dispute Resolution:
Any dispute or claim arising out of or relating to these Terms or the Services shall be
resolved through binding arbitration in accordance with the rules of the American
Arbitration Association. Each party waives the right to bring claims in court or join class
actions.
18. Contact Information
If you have any questions about these Terms, please contact us.
