At RxION, we are committed to providing exceptional telemedicine services and
transparency in our policies. Please review our Refund & Cancellation Policy carefully
before purchasing any of our services or products. By accessing or using RxION’s
services, you agree to the terms outlined below.
1. All Sales Are Final
Due to the nature of healthcare services and prescription medications, all sales are
final. We do not offer refunds on:
• Telehealth consultations or medical evaluations
• Prescription medications (whether shipped or in processing)
• Subscription services that have already been processed or shipped
Once a healthcare provider has conducted your consultation and/or issued a
prescription, you will be charged for the services provided. This policy applies
regardless of the outcome of the consultation, including if:
• You are not prescribed medication
• You choose not to proceed with treatment
• You are dissatisfied with the prescribed treatment
2. Prescription Medications: No Returns or Exchanges
For your safety, and in compliance with federal and state regulations, RxION does not
accept returns or offer refunds on any prescription medications—whether they are
unopened, unused, or shipped in error by the user.
Once your prescription is processed and fulfilled by our partner pharmacy, the order is
final and cannot be canceled or changed.
If your medication arrives damaged, or if the incorrect medication is delivered due to
a fulfillment error on our part, please contact us immediately at [Insert Contact Email] so
we can investigate and resolve the issue.
3. Consultation Fees Are Non-Refundable
Our healthcare providers deliver personalized medical evaluations and professional
clinical judgment. You are paying for:
• The provider’s time
• Review of your health history
• The medical determination of whether a treatment is appropriate and safe
This clinical evaluation is a service and is non-refundable, even if the provider
determines that you are not eligible for a prescription.
4. Subscription Services & Auto-Ship Orders
RxION offers subscription-based services for certain medications and wellness
programs.
You can:
• Cancel your subscription anytime through your RxION account
• Avoid future charges by canceling at least 48 hours before your next scheduled
billing date
Important:
• Orders that have already been processed or shipped cannot be canceled,
refunded, or returned
• Cancellation requests received less than 48 hours before renewal may still result
in a charge and shipment
5. Exceptions to This Policy
While all sales are final, RxION will consider exceptions for:
• Duplicate or erroneous charges
• Verified shipping errors caused by RxION or its pharmacy partners
• Wrong medications shipped (we will arrange for a replacement when applicable)
If you believe your situation qualifies for an exception, contact us.
Please include your name, order number, and a detailed explanation. We review
requests on a case-by-case basis and cannot guarantee exceptions.
6. Missed Appointments and No-Shows
If you fail to attend your scheduled telehealth appointment or cancel less than 24 hours
in advance, you are not eligible for a refund.
You are encouraged to reschedule your appointment in advance through your RxION
account.
7. Chargeback & Payment Dispute Policy
RxION is committed to working with you to resolve any concerns related to billing,
products, or services. Before initiating a chargeback through your credit card provider or
financial institution, we ask that you contact our Customer Support Team directly to
resolve the issue promptly.
A. How We Handle Disputes
• If you believe there was a billing error or unauthorized transaction, please contact
us at [Insert Contact Email] within 7 days of the charge appearing on your
account.
• We will investigate the issue and make every effort to resolve the situation
quickly and fairly.
B. Unwarranted Chargebacks
• Initiating a chargeback without first attempting to resolve the matter with RxION
may be considered fraudulent or misuse of the chargeback process.
• If an unwarranted chargeback is filed (for example, on a legitimate, agreed-upon
charge that falls under this Refund & Cancellation Policy), we reserve the right to:
• Dispute the chargeback
• Provide the necessary documentation to your payment provider
• Suspend or terminate your RxION account and future access to our services
C. What You Should Know
• Chargebacks can take time and may delay the resolution of your concern
• Resolving issues directly with RxION is typically faster and more effective
We are here to help! Please reach out to our Customer Support Team at [Insert Contact
Email] with any questions or concerns about billing.
8. How to Cancel or Contact Us
You may cancel upcoming subscriptions through your RxION account dashboard or by
contacting Customer Support at least 48 hours before your next scheduled charge.
9. Policy Updates
RxION may update this Refund & Cancellation Policy from time to time. Any changes
will be posted on our website, and the updated policy will become effective immediately
upon posting.
Your continued use of our Services constitutes your acceptance of the revised policy.
